This Privacy Policy outlines how your personal information is collected, used, stored, and protected when you engage with Love Counselling via this website, email, or in counselling sessions.
Who I Am
Love Counselling is operated by Ash Rehn, an accredited Mental Health Social Worker based in Australia, providing therapy, counselling and coaching services online and in person.
What Information Is Collected
The personal information collected may include:
- Your name, email address, and phone number when you make an enquiry or book a session
- Relevant personal history or details you choose to share during sessions or via the contact form
- Payment and invoicing information for processing fees
How Information Is Used
Your information is used to:
- Respond to your enquiries
- Provide counselling, therapy or coaching services
- Process payments and engage with Medicare / Private Health Funds (where agreed and applicable)
- Comply with legal and ethical obligations
Confidentiality
All client information is treated with strict confidentiality in accordance with the AASW Code of Ethics and Australian Privacy Principles. Information will not be shared without your written consent, except in circumstances where there is a legal obligation or risk of serious harm.
Online Sessions
All online sessions are conducted via secure platforms (currently Microsoft Teams). Reasonable steps are taken to protect your privacy and the confidentiality of your session.
Data Storage
Client notes and records are stored securely in compliance with Australian privacy and health records legislation. Emails and online submissions are stored in password-protected systems.
Cookies and Analytics
This website may use cookies and third-party services (such as Google Analytics) to track general website usage. These do not identify individual users but help improve site performance.
Access and Correction
You may request access to your personal information or request corrections at any time by contacting Ash Rehn via the Contact Page.
Updates to This Policy
This privacy policy may be updated periodically. The current version is always available on this website.
Contact
For privacy-related enquiries, please contact Ash through the contact page form.